James Hills Blog

Five Marketing Goals Social Media can Affect

Sometimes - particularly with companies new to social media, the discipline is seen as something they "need" but they don't know what it is, how it can affect their marketing programs, and potentially most importantly - how to hire the right person to develop and execute a social media strategy.

Recently I have had discussions with several LARGE organizations and unfortunately social media scepticism seems to be running rampant.

The problem seems to be that they are either afraid to communicate with the public, or they just don't know how social media marketing works. It's ok to admit you don't understand the process, that's why I do what I do. However, it is often my role to debunk myths and overcome failed efforts developed by other social media "experts".

So if you are in a situation like this - either as a Marketing Director or similar, or as a fellow social media marketer, here are a five marketing goals that social media helps with and how I have helped achieve them.

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Social Media Strategy - Not Just about Technology

As organizations large and small struggle with the question of how to implement a social marketing strategy it seems that many perceive it as an issue of technology and not communications. Without a doubt, knowledge and comfort with technology is essential. However, the process of social media optimization is simply applying technology to the process of group communication. Because of this, an organization shouldn't just pick a geek who is "good with computers". Nor should the organization relegate the role of social media manager to an intern fresh out of college with little real-world life experience.

Instead, social media optimization should be led by someone who can demonstrate a solid ability to communicate your message effectively in a variety of situations. This includes face-to-face networking as well as through social networks like Facebook and twitter.

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Reputation Management in a Social World

americas-best-glassesI recently got a new pair of glasses from America's Best. Normally I google a company, ask friends only etc. This time I just made a purchase decision based on advertising. After all, at $69 for two pair how could I go wrong?

As I expected the service was minimal and "efficient" (but not negative). Unexpectedly, the selection of glasses was actually better than I expected. The trouble began when I decided to google the company over the week or so that I had to wait for my glasses to come back from the lab.

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Organizing Your Social Media Footprint with Ping.fm and FriendFeed

mapWe are blessed today with a variety of tools to share our interests and suggest interesting things to our friends and followers. We are also blessed with even more venues to share those interests. Unfortunately, sometimes this just makes everything a giant mess.

Two tools that I love working with to organize my social footprint are Ping.fm and FriendFeed - think of them somewhat as mirror images of the other.

Ping.fm is great for broadcasting updates to all the social networks where you might have friends or potential customers. FriendFeed is great to collect all the in-bound opportunities to share things such as Yelp reviews, stumbleupon sites, bookmarks, or blog posts. The list can go on almost forever.

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5 Things History Taught Me about Marketing

history-bookOne question I get asked fairly often is, "Why did you pick history in college?" The honest answer is that I picked something I had a passion for and enjoyed doing. Looking back however, being a history in major taught me a number of important skills that today I use as a marketer.

Among the most important of these skills are: 1) ability to write 2) ability to read lots of material quickly 3) ability to research topics effectively 4) ability to analyse data from a variety of sources 5) ability to make, defend, and revise theories.

 

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Contact James Hills

email: james@aboutjameshills.com

phone: 630-779-9302